#AIRCALL REVIEW FOR FREE#

Enterprise Quality & Reliability: advanced telephony infrastructure with multiple termination carriers all over the world for optimal call quality worldwide.

Only phone system that integrates with both Zendesk Support and Zendesk Sell: have your sales and customer service teams collaborate like never before! Take a look at our Sell integration here!.

More than 500 Zendesk customers trust Aircall to make every voice conversation count! Why choose Aircall + Zendesk?

#AIRCALL REVIEW FOR FREE#

Try Aircall for free for 7 days by signing up for a trial here! After that, Aircall licenses start at $30/user/month, with minutes included. Again, Aircall scores highly here, regularly backing up customer data and using AWS as a hosting provider to ensure a resilient service.Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition. The company walks through some of the main attack vectors, including vishing, DDoS attacks, eavesdropping and phreaking.ДЄs well as cyberattacks, VoIP users will also be keen to ensure that they select a reliable VoIP service.

In addition, Aircall runs a blog examining certain issues related to VoIP technology - including existing security issues (opens in new tab). Given that the number of cyberattacks targeting VoIP platforms have risen significantly over the last year, AircallвЂ™s security standards should provide businesses with a little more peace of mind.ДЇurthermore, Aircall regularly performs penetration testing and operates a generous bug bounty program to ensure that any vulnerabilities that are present are discovered and patched before the bad actors become aware of them. ThatвЂ™s why itвЂ™s reassuring that Aircall vets all its integrations before approval. While the larger players are likely to already be adhering to the highest security standards, smaller third-party services are more of an unknown quantity. For Aircall, this means having partnerships with big-name CRM players like Salesforce and HubSpot, as well as integrations with smaller players like transcription platform Jiminny and recruitment service Bullhorn. The VoIP provider evaluates all new vendors to ensure they meet internal security and privacy standards.ДЇor many VoIP services, having a large number of integrations with third-party services is essential.

Aircall doesnвЂ™t store passwords or customersвЂ™ credit card information.ДЄircall also operates a vendor management program that is designed to protect sensitive information and complies with all relevant laws. The company follows recommendations from security frameworks including SOC2 and PCI/DSS. All customer data is encrypted, protected, and stored in data centers. Interface and in useДЄircall takes security seriously. It also enables team managers to identify the success rates of new workflows and make changes depending on the results. This makes reporting on performance accurate and straightforward. Tracking includes call volume, missed call rates, and wait times, with all data stored in one place. With Aircall, you can access real-time metrics and track how your organization is doing. This also benefits callers who might previously have spent a long time on hold, improving their relationship with the company.

If the selected team member is unavailable, Aircall chooses the next available team member or adds the call to a queue. This assignment option is useful as it saves time spent chasing the most appropriate team member to handle the case. Users of Aircall can distribute calls by forwarding them to more suitable team members and adding briefs and comments to give the assignee more context. (Image credit: Aircall) Contact import and call forwardingД«uilding a network of shared contacts is also a simple process, as users can sync Aircall with Google Apps, Pipedrive, and similar apps, importing data such as contact details for customers.

Aircall review